JSA Management Training
Management Training
In company training

Improve Customer Service
Negotiating Skills
Communication Skills


Presentation Skills
Performance Management
Assertiveness
Time Management.


People Management Skills
ILM First LIne Management
Emotional Intelligence
BTEC - Developing People Skills

Stress Management
Cultural Training
Conflict Resolution
Sales
Leadership
Managing Continuous Change
Influencing Skills
The Manager of the Future

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Prices

£1850 per day plus VAT

public sector and charities
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Call Richard
0845 6580654

 

 

John Seymour Associates - Management Training - Improving Customer Service

Course Overview - 2 days
The most successful people in the world have only the same number of hours available as all of us. So effectiveness and output have little to do with the hours you work and everything to do with how you use those hours. In this increasingly busy and fast moving world it can seem as if everyone wants to squeeze more out of us and many of us are trying to squeeze more out of ourselves. The need to focus on effectiveness has never been greater.

Already, many of us find it easy to be lost in activity but without achieving all the results we need. This programme is designed to deliver effective techniques, mindsets and approaches to using time, managing priorities and improving efficiency.

Who will the Course Benefit?
Participants will consider time as a resource and how to prioritise a busy working schedule, including Directors, managers, supervisors, sales staff and anyone who need to be/wants to be more effective with their time.

What skills will the participtants gain?
On successful completion of the programme, participants will be able to:

  • Plan more effectively and realistically
  • Set goals and schedule action plans
  • Identify their personal "time thieves"
  • Pinpoint strategies for reducing "time thieves"
  • Use the resources of others to achieve more in less time

Course Objectives and Content

  • Clearly defining rersults and deliverables
  • Systematic aroach to planning
  • The Plan/Activity/Review cycle
  • Prioritising - the Priority Matrix
  • Managing conflicting priorities
  • Tools and techniques for minimising "Time Thieves"
    • dealing with personal interruptions
    • managing telehone calls time-effectively
    • e-mails
    • travel time
    • chasing late deadlines
  • Dealing with our own worst enemy, "Secondary Gain"
  • Techniques for "saying it once, clearly... and winning understanding and buy-in"
  • Techniques for delegating with confidence and clarity
  • Techniques for increasing productivity at meeting while reducing the time spent.


 

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