JSA Management Training
Management Training

In company training

Improve Customer Service
Negotiating Skills
Communication Skills


Presentation Skills
Performance Management
Assertiveness
Time Management.


People Management Skills
ILM First LIne Management
Emotional Intelligence
BTEC - Developing People Skills

Stress Management
Cultural Training
Conflict Resolution
Sales
Leadership
Managing Continuous Change
Influencing Skills
The Manager of the Future

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Prices

£1850 per day plus VAT

public sector and charities
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Call Richard
0845 6580654

 

 

John Seymour Associates - Management Training - Improving Customer Service

Course Overview - 2 days
Participants will work with real presentations brought to the programme from their work setting. Upon successful completion of the programme they will be able to deliver these presentations more effectively, and apply the learning to future presentations.


Who will the Course Benefit?
This programme is designed for those who aim to fine-tune their skills and enhance their flexibility in presenting..

What skills will the participants gain?
After the training, delegates will be able to more effectively:

  • Define, specifically, the objective of a presentation
  • Plan systematically; structure a presentation
  • Analyse, target and manage their audience
  • Manage the time factor
  • Design visual aids with impact and use them to support their presentation, not swamp it
  • Handle questions & answers effectively and manage challenging audiences
  • Use interpersonal skills to “come across” with confidence and empathy


What are the Course Objectives?

  • Re-visit the elements of effective presentation;
  • the aim, the content & structure, designing for your audience, delivery options and techniques;
  • Purpose and goals; what is the presentation designed to achieve?
  • Planning and preparation; simple structures; alternative strategies; managing the agenda;
  • Defining the audience; the “What’s in it for them” factor; specialist audiences; difficult audiences; hostile audiences;
  • Timing; different time slots; managing the “grave yard” slot; enlarging or shrinking a presentation when the time slot changes;
  • Visual support; the advantages and pitfalls of different options; designing and managing visual support;
  • Question time; questions at the end or “as we go”?; managing questions with empathy; handling awkward questions;
  • Participation; gaining and controlling audience participation;
  • The presenter’s personal skills; personal presentation; first impressions; voice; mannerisms; “coming across”;
  • What can go wrong?
  • How to manage the unexpected with unruffled calm.

 

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