Course Overview - 2 days
To meet overall goals and targets the performance and contribution of each person in the organisation needs to be managed. The objective of this is to develop everyone’s full potential. This programme will help organisations align the management and development of their people to achieve their strategic and operational objectives.


Who will the Course Benefit?
This course is designed for managers involved in improving the performance of their staff.


What skills will the participtants gain?
After the training, delegates will be able to:

• Optimise section or departmental output by managing individual performance;
• Explain the key factors which affect performance;
• Set, agree and clarify performance targets;
• Monitor ongoing performance;
• Use a range of approaches to manage different levels of performance;
• Define the importance of coaching and facilitating skills in managing performance;
• Set and agree development objectives;
• Plan individual and/or team development programmes;
• Support the implementation of development programmes.

What are the Course Objectives?

• Managing group and individual performance. – “If you manage performance well, everything else will manage itself”;

  • Factors which affect performance: expectations, ability, motivation & circumstance;
  • Motivation & Performance. 3 approaches to motivating staff; are we all motivated by the same thing?; motivation versus incentive; how de-motivation works; motivating performers on a day-to-day basis;
  • Optimising everyone’s performance; Coaching as a way of developing ability; Facilitation to unlock and unblock performance.
    
    
    
• Performance Standards: Company standards, non-negotiable contractual requirements, unwritten standards, personal standards, custom & practice;
  
  
• Standards in context of the job;
• Establishing and gaining acceptance of standards;
• Measuring against standards;
• Ideal standards; realistic standards.
  
  
  
• Team & Individual objectives

• Clarifying group goals; cascading objectives;
• Individual objectives & contributions; moving targets.
  
  
  
• Optimum & High performance
• Managing high flyers, motivating high performers and controlling expectations;
• Performance management and situational leadership;
• Motivation in “flat” structures.
  
  
• Poor performance
• Defining poor performance specifically; Causes of poor performance;
• Discipline, coaching, encouragement, counselling and a range of approaches for managing poor performance.
  
  
• Continuous development
• The learning organisation; the continuously developing individual;
• Setting development goals, building development plans;
• Supporting individual development – the manager’s contribution.
  
  
• Development options
• Role of training, coaching, individual learning, delegation etc.