public sector and charities
please enquire Call Richard
0845 6580654
Course Overview - 2 days Managers in today's business environment - whichever their chosen sector - have often spent years learning the "hands on" skills of their trade. Too often, they are expected to pick up the "people skills" as they go along. And sometimes they - and their organisations - learn the hard way.
On this programme you will learn - enjoyably - how to manage every aspect of people and their performance.
Who will the Course Benefit? This course is for managers who recognise their critical function as people managers. Both those new to management and experienced managers who want to "dust off" and refine their people management skills will benefit.
What skills will the participtants gain? Participants will learn how to:
Manage staff performance, especially poor performance
How to motivate individuals and build team morale
How to develop people through coaching and learning plans
How to delegate effectively
How to deal with resistance to change
How to manage difficult people and situations
How to apply in practice the most useful theoretical models
Improve Customer Service
Managers in today's business environment - whichever their chosen sector - have often spent years learning the "hands on" skills of their trade. Too often, they are expected to pick up the "people skills" as they go along. And sometimes they - and their organisations - learn the hard way. 
