Course Overview - 2 days
The purpose of communication can be defined as the activity of raising the level of mutual understanding. This course shows how we ‘cannot not communicate’ and yet we are able to choose the methods, including language, to get the best results we can.


Who will the Course Benefit?
Negotiations occur more often than just in the sales environment. Any individual that regularly needs to meet objectives and outcomes will benefit enormously from this course framework.

What skills will the participtants gain?
On successful completion of the programme participants will be able to:

• Plan the negotiating arena and structure the negotiation
• Construct their case convincingly
• Prepare the 7 steps for successful negotiations
• Apply the 4 essential rules of negotiating
• Recognise body language signals and underlying communication clues
• Use their personal power to negotiate successfully towards win/win
  

What are the Course Objectives?

• What is negotiation and what is your potential as a negotiator
• Preparation - the foundation of a successful negotiation
• The 7 steps of negotiating success
• The importance of mind-set and beliefs
• The paradigms of human interaction
• Four essential rules of negotiation
• The negotiating arena - constructing the case convincingly
• Top negotiating tips