John Seymour Associates Management Training

Improve Customer Service

Negotiation Skills

Communication Skills

People Management skills

ILM First Line Management

Emotional Intelligence

BTEC - Developing People
Skills

Presentation Skills

Performance Management

Assertiveness

Time Management

Stress Management

Cultural Training

Conflict Resolution

Let us create a course
for you

Leadership

Managing Continuous
Change

Influencing Skills

The Manager of the Future

Prices

£1850 per day plus VAT

public sector and charities
please enquire
Call Joseph Scott
0845 6580654

Both the Level 3 Introductory Certificate and Certificate in First Line Management programmes aim to give practising or potential managers the foundation for their formal development in this role and have two primary objectives:

to assist participants in gaining the basic knowledge required by a Manger
To develop basic Management skills

Contents include the Knowledge Requirements of the Level 3 S/NVQ in Management, and the assessments may provide evidence towards a portfolio for this qualification. Content includes:

Business Skills	Induction Identifying self development needs Self development How to Learn Interpersonal skills/Trust Coaching
Time Management	Time Management Objectives Problem Solving Skills Briefing skills Resolving conflict
Communication Skills	Communication Process Communications Media Non-verbal Communication Understanding customers Influencing and negotiating
Finance skills	Organisation context Financial Environment Economic environment Performance Indicators Working to a budget Understanding costs Minimising waste
Managing continuous change	Continuous improvement Planning Change Promoting Change Implementing change Managing the consequences of change Organisational culture
Performance management	Health & Safety Law and Practice Managing Diversity Minimising stress Planning development People as a resource Assessing performance Giving and receiving feedback One-to-One communication
Presentation skills	Presenting information IT applications Sources of information
Team building	Building the team Delegation Supporting people
Leadership	Motivation Managing performance Leadership Planning work
Decision making Total hours: 160	Gathering valid information Analysing information Using information for decisions Understanding quality Delivering quality

Is this course of interest?

Call 0845 658 0654

Joseph Scott - Corporate Enquiries
Martin Shervington - General questions

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