public sector and charities
please enquire Call Joseph Scott
0845 6580654
Course Overview - 2 days
Technologically, the capabilities of the human race continue to evolve at an awe inspiring pace! Yet emotionally, the "naked ape" can still find himself (or herself) at the mercy of primitive emotional drives - fear, anger, insecurity. Once, these drives were healthy and useful - sometimes they still are. But how would it be to be able to choose when such feelings are appropriate, and when they are less useful? Emotional intelligence is about deciding when emotional response is most helpful for you (and for others) and developing the emotional capabilities to command and guide feelings with integrity.
Q. Who will the Course Benefit?
Middle and Senior Managers, as well as supervisors and those whose role involves working in a team or interactions with colleagues, customers or suppliers
Q. What skills will the participtants gain?
Participants will learn how to:
Recognise their own emotional strengths, preferences and vulnerabilities
Detect early signals of personal emotional "shifts" (especially negative shifts)
Apply robust tools and techniques to reframe or redirect negative emotional drive
Access resourceful emotional states when they choose to
Recognise and interpret the "micro signals" of others' emotional states and emotional shifts
Apply clear "recipes" sensitively and with integrity to lead and support others towards constructive attitudes and states
Use Emotional Intelligence techniques in situations of conflict and confrontation
Manage interactions with difficult people
Practise Emotional Intelligence in one-to one and group situations
Q. What are the Course Objectives?
To raise awareness of the critical importance of emotional intelligence
To give participants the opportunity to learn, develop, enhance and practise interactive skills, with direct and relevant application at work
Improve Customer Service
