public sector and charities
please enquire Call Joseph Scott
0845 6580654
Course Overview - 2 days
This programme is designed for key communicators and for people who are already effective communicators but who want to develop and enhance their skills.
Q. Who will the Course Benefit?
Negotiations occur more often than just in the sales environment. Any individual that regularly needs to meet objectives and outcomes will benefit enormously from this course framework.
Q. What skills will the participtants gain?
On successful completion of the programme participants will be able to:
Recognise the relative impact of conscious and unconscious communication
Explain and use unconscious communication channels
Set and communicate clear goals
Clarify other's communication and negotiate as required
Influence others to agreement and action
Listen behind the words for true intention
Select language and language patterns to power-communicate
Read and send non-verbal signals as intended
Q. What is the Course Content?
This programme considers the drives and motivations beneath the way in which people communicate. It reconnects the links between our values and beliefs and our external language, both verbal and non-verbal, and in doing so helps participants to recognise the potential different meanings in the language of others. From a foundation of rapport building, the programme allows participants to investigate their own patterns and meanings and begin to identify and acknowledge those of others in order to achieve mutual outcomes.
Improve Customer Service
