JSA Management Training
Management Training

In company training

Improve Customer Service
Negotiating Skills
Communication Skills


Presentation Skills
Performance Management
Assertiveness
Time Management.


People Management Skills
ILM First LIne Management
Emotional Intelligence
BTEC - Developing People Skills

Stress Management
Cultural Training
Conflict Resolution
Sales
Leadership
Managing Continuous Change
Influencing Skills
The Manager of the Future

Let us create a course for you



Prices

£1850 per day plus VAT

public sector and charities
please enquire

Call Richard
0845 6580654

 

John Seymour Associates - Management Training - Improving Customer Service

If you haven’t, by now, identified a course that JSA delivers that you feel suits your needs, then you will be pleased to know that 25% of our customers require tailor made solutions to meet their very specific outcomes.

Typically these are taken as necessary from the course content on this site.


An example of a tailored course:

We developed a bespoke programme for a large organisation within the telecom sector.

Working with the client we gathered appropriate modules from two of our existing programmes, Communication Skills and People Management Skills. Collectively created and called it ‘The Magnificent Seven’ which delivers to delegates seven key skills (clients outcomes).

These were:

1. Building even more effective relationships
2. SMARTer Outcomes
3. Managing Emotions
4. Influencing through language
5. Conflict Resolution
6. From problems to solutions
7. Coaching in Business

‘The Magnificent Seven now enables delegates to effectively and magnificently improve their performance at work.

 

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