Course Overview - 2 days
The ability to ask for what we want briefly, directly and courteously; the ability to say “no” without offence; the ability tonegotiate as equals; all these are key to developing assertion skills.

• Learn the difference between Assertion and Aggression
• Ask directly for what you want
  Say “No” and mean it, or negotiate a realistic alternative
• Learn to manage conflict
• Reach workable consensus with others

Who will the Course Benefit?
All who wish to add the techniques of assertive behaviour to their existing communication skills. Anyone who currently feels their behaviour too easily slips into Submissiveness or Aggression

What skills will the participtants gain?
Participants will learn how to:

• Explain the key differences between Assertive behaviours and the alternatives
• Make direct, assertive requests which are fair, reasonable and respect the rights of others
• Say “No” in the appropriate context, or negotiate mutually acceptable alternative outcomes
• Make a complaint focussed on resolving the problem rather than apportioning blame
• Give and receive criticism assertively, without defensiveness or aggression
• Navigate conflict situations to achieve mutual consensus
• Ensure their non-verbal behaviours (body language) match their assertive linguistic skills

What are the Course Objectives?

• To introduce the Assertiveness skillset.
• To give participants a set of Assertive “recipes” for a range of situations.
• To give them practice in applying assertive skills.